Last updated: 18 August 2026
1. Who We Are
PROSHIELD Roof Coating (“PROSHIELD”, “we”, “us”, or “our”) provides professional roof coating, roof painting, roof cleaning and roof restoration services in New Zealand.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use our website:
For the purposes of the New Zealand Privacy Act 2020, PROSHIELD is responsible for the personal information we collect through this website and through our business interactions with customers and potential customers.
Business name: Proshield Roof Coating
Legal entity: Proshield Roof Coating Limited
Email: [email protected]
Phone: +64 027 495 2618
2. Personal Information We Collect
We may collect personal information that you voluntarily provide to us when you contact us, request a quote, enquire about our services, or otherwise communicate with us.
Depending on how you interact with us, this information may include:
- Your name
- Email address
- Phone number
- Property address or location
- Details about your roof or property
- Information you provide when requesting a quote
- Photos or other information you provide about your property
- Details of your enquiry or communication with us
- Any other information you choose to provide
We may also automatically collect limited technical information when you visit our website, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Approximate location based on technical information
- Date and time of visits
- Website interactions and referring pages
We only collect information that is reasonably necessary for legitimate business purposes.
3. How We Collect Your Information
We may collect personal information:
- Directly from you when you complete a contact or quote form
- When you email or call us
- When you contact us through WhatsApp or another communication platform
- When you provide information during an on-site consultation
- When you communicate with us through social media
- Automatically through your use of our website
- From publicly available sources where reasonably necessary for our business activities
Where we collect personal information directly from you, we aim to provide appropriate information about why the information is being collected and how it will be used.
Where we obtain personal information from another source, we will handle that information in accordance with applicable privacy laws.
4. How We Use Your Personal Information
We may use your personal information to:
- Respond to your enquiries
- Provide you with a quote or estimate
- Contact you about our services
- Arrange inspections, consultations or appointments
- Provide and manage our services
- Communicate with you about your project
- Maintain customer and enquiry records
- Improve our website, services and customer experience
- Prevent spam, fraud, misuse or security issues
- Manage our business operations
- Meet our legal, accounting and administrative obligations
- Send marketing communications where permitted by law and where appropriate
We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.
5. Quote and Contact Forms
If you submit a quote or contact form through our website, the information you provide will be used to respond to your enquiry and, where relevant, prepare and provide a quote for our services.
The information may include your name, contact details, property information, project requirements and any photographs or other information you choose to provide.
We may contact you using the details you provide in order to respond to your enquiry or discuss your requested services.
Submitting an enquiry does not automatically subscribe you to marketing communications.
6. Email, Phone, WhatsApp and Social Media
If you contact Proshield by email, phone, WhatsApp or social media, we may retain information from that communication so that we can respond to your enquiry, provide our services and maintain appropriate business records.
Please be aware that communications through third-party platforms, including WhatsApp, Facebook, Instagram or other services, may also be subject to those providers’ own privacy policies and terms.
We do not control how third-party platforms collect or process information when you use their services.
7. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit and improve functionality and performance.
We may use cookies for purposes such as:
- Website functionality
- Security
- Understanding how visitors use our website
- Improving website performance
- Measuring marketing and advertising effectiveness
- Remembering certain preferences
Some cookies may be provided by third-party services used on our website.
You can generally control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.
8. Analytics and Advertising Technologies
We may use third-party analytics or advertising services, such as Google Analytics, Google Ads or similar services, to understand website traffic, measure advertising performance and improve our marketing.
Where these services are used, they may collect information about how visitors interact with our website, including technical information, device information, pages visited and other website usage information.
These services may use cookies or similar technologies.
We will only use these technologies where they are appropriately configured and permitted under applicable law.
9. Third-Party Services
Our website may use third-party services to help us operate our business and website.
These services may include providers for:
- Website hosting
- Website security
- Analytics
- Advertising
- Contact or quote forms
- Spam protection
- Website performance
- Online communications
Third-party providers may process information on our behalf or independently according to their own privacy policies.
We take reasonable steps to use reputable service providers and to ensure personal information is handled appropriately.
10. How We Share Personal Information
We do not sell or rent your personal information.
We may share personal information where reasonably necessary for our business operations, including with:
- Service providers who help us operate our website or business
- Website hosting and technology providers
- Email and communication providers
- Analytics and advertising providers
- Professional advisers such as accountants, lawyers or other professional service providers
- Contractors or suppliers involved in providing services to you
- Government agencies or authorities where required or permitted by law
We only share information where there is a legitimate reason to do so and, where required, in accordance with applicable privacy laws.
11. Overseas Disclosure and Storage
Some of our technology and service providers may store or process information outside New Zealand.
Where personal information is disclosed or transferred outside New Zealand, we will take reasonable steps to ensure that the disclosure is handled in accordance with the requirements of the New Zealand Privacy Act 2020.
This may include using providers that are subject to privacy protections comparable to those required in New Zealand or otherwise relying on a lawful basis for the disclosure.
12. How We Protect Your Information
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Depending on the information and circumstances, security measures may include:
- Secure website connections
- Password and account protections
- Access controls
- Security monitoring
- Secure cloud or hosting services
- Regular software and security updates
- Limiting access to personal information to people who reasonably need it
However, no website, online service or electronic storage system can be guaranteed to be completely secure.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations or protect our legitimate interests.
The length of time information is retained will depend on the type of information and why it was collected.
When personal information is no longer reasonably required, we will take reasonable steps to securely delete or dispose of it.
14. Your Privacy Rights
Under the New Zealand Privacy Act 2020, you generally have the right to request access to personal information we hold about you and to request correction of information that you believe is inaccurate.
You may contact us to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask questions about how we use your information
- Raise a concern about our handling of your personal information
We may need to verify your identity before providing access to personal information or making changes.
We will respond to privacy requests within the timeframes required by applicable law.
15. Marketing Communications
If you provide your contact details to us, we may contact you about your enquiry, quote or existing services.
Where we send promotional or marketing communications, we will do so in accordance with applicable New Zealand laws.
You may ask us to stop sending you marketing communications at any time.
To unsubscribe or opt out of marketing communications, you can contact us using the details below or follow the unsubscribe instructions included in the communication.
16. Children’s Privacy
Our website and services are intended primarily for adults and property owners.
We do not knowingly collect personal information from children for the purpose of providing our services.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete the information.
17. Links to Other Websites
Our website may contain links to third-party websites, including social media platforms and other external services.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
18. Privacy Breaches
If we become aware of a privacy breach involving personal information we hold, we will assess the breach and take appropriate steps to contain, investigate and respond to it.
Where a privacy breach is likely to cause serious harm, we will notify the Office of the Privacy Commissioner and affected individuals as required by the New Zealand Privacy Act 2020.
19. Complaints and Privacy Concerns
If you have a concern about how we have collected, used, stored or disclosed your personal information, please contact us first so that we can investigate and try to resolve the matter.
You can contact us at:
Email: [email protected]
Phone: +64 027 495 2618
If you are not satisfied with our response, you may contact the New Zealand Office of the Privacy Commissioner.
Office of the Privacy Commissioner
Website: https://www.privacy.org.nz/
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or applicable privacy laws.
Any updated version will be published on this page with a revised “Last updated” date.
We recommend checking this page periodically for the latest version.
21. Contact Us
If you have any questions about this Privacy Policy or how PROSHIELD Roof Coating handles personal information, please contact us:
PROSHIELD Roof Coating
Email: [email protected]
Phone: +64 027 495 2618
We are committed to handling your personal information responsibly and in accordance with applicable New Zealand privacy laws.